1. Authorization to Transport: The carrier and/or driver are jointly and individually authorized to transport your motor vehicle between the designated pick-up and delivery locations as specified in the auto transport order contract. Once the vehicle is released to the carrier at pick-up, the carrier assumes full responsibility for the vehicle, including but not limited to its condition, custody, and security during transit. Xpress Auto Transportation Inc. acts solely as a transportation broker and does not assume liability for loss, damage, or theft that occurs once the vehicle is in the possession of the carrier.However, as part of our service commitment, we will make every reasonable effort to assist you in filing a claim with the assigned carrier or their insurance provider, including supplying contact information, documentation, and any relevant details available to us.
2. Insurance Coverage and Claims: Carrier insurance includes up to $250,000 for cargo and at least $750,000 for public liability and property damage. Claims for damage must be noted at the time of delivery, signed by the customer, and submitted in writing within 15 days of delivery. Failure to submit claims within this timeframe waives your right to any damage compensation.
3. Personal Property and Luggage: Personal property must be confined to the trunk and not exceed 100 lbs. Extra weight incurs a $75 charge for each additional 100 lbs. The carrier is not responsible for any damage or loss of personal items, which are transported at your own risk. For overseas shipments, vehicles must be empty, except for factory-installed equipment.
4. Vehicle Condition: Vehicles must be tendered to the carrier in good running condition with no more than half a tank of fuel. The carrier is not responsible for damages from leaking fluids, exhaust systems, or antennas not tied down. Any damage claims must be noted at the time of delivery.
5. Non-Operational Vehicles: A $150 non-operational fee applies for non-running vehicles. If the vehicle becomes non-operational during transport, this fee will be added to the original quote.
6. Pickup and Delivery Procedures: Pick-up and delivery will be attempted at the customer's door, unless legal or safety restrictions apply. Customers must be present at the designated pick-up/delivery location or provide an authorized representative (over 18 years old). If the customer or representative is not present, additional fees may apply, including storage or rescheduling costs. Customers will receive estimated delivery dates, but Xpress Auto Transportation Inc. is not liable for delays caused by road conditions, weather, or other unforeseen events.
7. Cancellation and Rescheduling: An administration fee equal to the reservation amount will be charged for cancellations made less than one week prior to the requested pick-up date. If a vehicle is not available at the scheduled time, a $75 rescheduling fee applies. If the vehicle is not ready or available for transport, Xpress Auto Transportation Inc. reserves the right to cancel the order without refund.
8. Payment and Chargeback Policy: The remaining balance upon delivery must be paid directly to the driver. Cash is preferred; however, Zelle, CashApp, or Venmo payments may be accepted at the driver’s discretion. Please note, if payment is made via debit or credit card, an additional 4% convenience fee will apply due to merchant processing costs, if driver accepts credit card payments. Chargebacks, offsets, or payment reductions, including for damages or delays, are prohibited. Any attempt to initiate a chargeback will result in legal action, and the customer will be liable for legal fees and the full payment owed. Any disputes must be resolved directly with Xpress Auto Transportation Inc. before initiating any chargeback claims.
9. Payment Method Validation: All payments must be made to official Xpress Auto Transportation Inc. accounts. Payments made to unauthorized accounts will be considered void. Customers should verify payment details by contacting info@xpresstransportation.org.
10. Liability for Personal Items and Vehicle Preparation: The customer is responsible for preparing the vehicle for transport, including the removal of any personal items or accessories. The carrier is not liable for damages resulting from improper vehicle preparation. Personal items exceeding the 100 lb limit are not covered by carrier insurance.
11. Entire Agreement: This contract supersedes all previous agreements and constitutes the full agreement between the customer and Xpress Auto Transportation Inc. Any changes must be in writing and signed by an authorized representative.
12. Waiver of Claims: By signing this document, the customer waives any claims or defenses based on not reading, understanding, or knowing these Terms and Conditions.
SMS Terms & Conditions
1. SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications: If you have consented to receive text messages from Xpress Auto Transportation Inc., you may receive messages related to the following:
-Quote & Booking Updates – confirmations of quote requests, booking details, and order status.
-Pickup & Delivery Notifications – reminders of scheduled vehicle pickup, driver ETA, and delivery updates.
-Follow-Up & Customer Support Messages – updates or clarifications about your shipment, and assistance from our team.
-Billing & Account Inquiries – payment reminders, confirmations, and account-related notices.
-Promotions or Referral Offers – discounts, seasonal promotions, or referral reward opportunities (if you opted in to receive marketing).
Example:
"Hello, this is a reminder from Xpress Auto Transportation Inc. about your upcoming vehicle pickup scheduled for [Date] at [Time]. Your driver will meet you at [Pickup Location]. Reply HELP for help or STOP to cancel SMS messaging from Xpress Auto Transportation Inc. at any time. Message frequency may vary. Message and data rates may apply."
3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your vehicle shipment, such as pickup and delivery notifications, quote or booking updates, billing reminders, or customer support follow-ups.
4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method:
You may opt in to receive SMS messages from Xpress Auto Transportation Inc. in the following ways:
-Verbally – by providing your mobile number and consent during a phone call with our representatives.
-Online Form Submission – by requesting a quote, booking transport, or filling out a contact form on our website and selecting the SMS consent option.
-Email or Written Consent – by confirming consent in writing (digital or paper) when completing booking documents.
-Customer-Initiated Text – by texting our business number to request updates or assistance, thereby opting in to SMS communication.
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
If you are experiencing any issues with our SMS program, you can reply with the keyword HELP for assistance. You may also contact us directly:
-Phone: (803) 830-7595
-Website: https://www.xpresstransportation.org/
-Email: info@xpresstransportation.org
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:
-Message and data rates may apply.
-You can opt out at any time by texting STOP.
-For assistance, text HELP or visit our Privacy Policy
-Message frequency may vary.
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